Frequently Asked Questions

Orders are usually delivered within 3–5 working days across Pakistan. Remote areas may take slightly longer depending on courier service and location.

Yes, Saro Cosmetics delivers nationwide across Pakistan.

Yes, Cash on Delivery (COD) is available across Pakistan for eligible orders.

You can place your order directly through our website by adding products to your cart and completing checkout.

Returns are accepted only if:

• You received a damaged or defective item
• You received the wrong product

Return requests must be made within 3 days of receiving your order.

Yes, clear images or video proof is required for damaged, defective, or incorrect items.

Due to hygiene reasons, opened or used skincare products cannot be returned unless the product is defective.

Refunds are processed after verification and may be issued through:

• Bank transfer
• Easy Paisa
• Jazz Cash

Yes, delays may happen due to weather conditions, public holidays, courier issues, or remote delivery locations.

Yes, Saro Cosmetics also works with dropshipping partners. If you want to sell our products without keeping stock, you can contact us for details.

In our dropshipping model, you market and sell the products while we handle order processing and delivery. Exact process and terms can be discussed directly with our team.

• You receive customer orders
• You forward order details to us
• We dispatch the parcel to the customer

You can contact us on WhatsApp or email to join our dropshipping program. Our team will guide you regarding product details, pricing, and process.

Yes, Saro Cosmetics also offers an affiliate program for people who want to promote our products and earn through referrals.

To join our affiliate program, contact us directly through WhatsApp or email. Our team will share complete details about registration, referral process, and available opportunities.